SMALL GAMES. GOOD BREAKS.Original worlds · One-time purchases
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CIPEI PLAY · HELP & INFORMATION

Where’s my order?

Check the latest status of your game purchase.

Enter the order number shown on your confirmation page and the billing email used for the order. If you are signed in, you can also find all your purchases in My account → Orders.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What each status means

  • Pending payment: your order is saved, but payment has not been confirmed. The full game is not available yet.
  • Processing: payment has been confirmed and your digital access is being made available.
  • Completed: your game license has been fulfilled. Open Game library using the purchasing account.
  • On hold: the order needs a review before fulfillment.
  • Cancelled or failed: the order has not been fulfilled. Contact us if you believe a payment was taken.
  • Refunded: the relevant purchase has been refunded and its game access withdrawn, unless you have another valid purchase.

These are digital game licenses. No parcel is shipped and no courier tracking number is issued. If the status looks wrong, email cipeike@outlook.com with your order number.