Last updated: October 21, 2026
Before payment
You may cancel an eligible order marked Pending payment in My account → Orders. If the Cancel action is unavailable or the state has changed, contact cipeike@outlook.com with your order number. Refresh the order before submitting a cancellation so you can check its latest state.
After payment
If payment has already been confirmed, a request to undo the purchase is reviewed under the Returns & refunds policy and applicable consumer law. Changing a status or closing the browser does not reverse a payment.
Before access is supplied
If you wish to withdraw before digital delivery begins, contact us promptly. We review whether supply has started and any statutory withdrawal rights. This policy does not treat agreement to the general Terms of Service as a waiver of mandatory withdrawal rights.
No recurring plan to cancel
Our listed games are one-time purchases. There is no recurring subscription or automatic renewal attached to a game order.
Cancelled, failed, and duplicate orders
Cancelled and failed orders do not grant full-game access. If a payment appears against an order that is cancelled, failed, or still pending, contact us with the order number and a non-sensitive payment reference so we can reconcile it. Do not submit repeated payments while the first attempt is unclear.
Cancellation by us
We may cancel an unfulfilled order if a product is unavailable, information essential to the order is incorrect, or the transaction cannot be completed. Where payment has been taken and we cannot supply the order, we will review and arrange the applicable refund.