Last updated: October 21, 2026
This policy applies to original digital browser-game licenses purchased from Shenzhen Cipei Technology Co., Ltd through Cipei Play. Mandatory consumer rights continue to apply.
Digital products and physical returns
These purchases do not involve physical products. There is no parcel to return. Please do not post anything to our company address; contact us first about your digital purchase.
When to contact us
Contact cipeike@outlook.com if you have a duplicate charge, confirmed payment without game access, a game that does not match its description, or a technical fault that prevents the described use. Include the order number, purchasing email, game name, and a clear description of the problem. For technical problems, include your device and browser details.
How we review a request
We check the order, payment, access state, and reported issue. We may offer troubleshooting, restore missing access, or provide a refund where appropriate. You do not need to accept a workaround that takes away rights provided by applicable law. We may ask for information reasonably needed to investigate, but never your password or full payment credentials.
Change of mind and withdrawal
Try the free demo before purchasing. A change-of-mind request is assessed against the order’s fulfillment state and applicable law. Where a statutory withdrawal period applies, that right is preserved unless its legal requirements for starting digital supply and ending withdrawal have actually been met. Agreeing to general terms alone is not treated as a waiver of mandatory rights.
Refund method and processing
An approved refund is normally returned through the original payment method. We tell you when it has been submitted and whether any further information is needed. Your payment provider controls the time it takes for the credit to appear; an approval message is not proof that funds have already arrived.
After a refund
Access associated with a fully refunded game purchase is removed. A partial price adjustment does not automatically cancel every item in an order. If you have another valid purchase of the same title, that separate license remains eligible.
Pending orders
If no payment has been taken, there are no funds to refund. You may cancel an eligible pending order in My account → Orders or contact us. See the Cancellation policy.
Consumer protection
This policy does not exclude rights relating to faulty, misdescribed, or undelivered digital content, applicable withdrawal rights, or rights offered by your payment provider. Contact us if you need help exercising them.